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Elsa is an enthusiastic member of the team and comes to George Brand Toukley with a strong customer service background. She was a Professional Indemnity Underwriter for a major insurance company for 4 years and also helped start up and run a business.

Elsa has a Cert IV in Insurance Broking, Cert IV in Mortgage Broking and her Certificate of Registration. She has lived on the Central Coast for ten years and in that time has come to know the area well.

I wanted to pass on our compliments to your agency regarding our interaction with one of your team.  We were fortunate enough to have Elsa show us through two properties that you have listed, and were delighted with the customer service that she provided us.  It is, unfortunately, a rare thing in the rental sphere in this day and age to encounter someone with the kind of passion for customer service, and care for potential clients that Elsa showed us today. We were quite flummoxed to be honest - in the best possible way.  Even if we don't end up as a client of your agency as tenants, we will definitely be seeking you out when the time comes for us to buy.  Please pass on our appreciation for the magnificent service that Elsa provided us today to her manager, as she is most certainly a rare creature when it comes to providing an overwhelmingly positive experience during the oft times arduous experience of wading through the murky waters of the rental market.

 

Matthais